NEW BPE RESEARCH REPORT!
Brooke.ai Solves Customer Experience Dilemma in Fixed Ops
The newest disruptor in the automotive industry, Brooke.ai, delivers a Win – Win for dealers and consumers. Local customers who want to book a service appointment are provided immediate access to an intelligent Digital Voice Assistant (DVA) to book their preferred date and time, and dealers can look forward to increased customer satisfaction, lower operating costs, and higher revenues. This research report shares insights from interviews with current dealer customers of Brooke.ai and their performance outcomes. DVAs are a recent technology, and BPE’s goal is to help educate dealers on the benefits of the new business software category.
“I saw instantly the difference with using Brooke.ai. By the second day, we were doing at least 25 more appointments per day. It’s the new wave of the future. People are so happy to have someone pick up on the first or second ring, and I think 80% don’t even really care if it’s a digital phone call.”
Customer Data Platforms (CDP) will take on more significance in 2023 as dealers seek to optimize their customer portfolio to increase retention and lifetime value (LTV)
The newest disruptor in the automotive industry, Brooke.ai, delivers a Win – Win for dealers and consumers. Download the research report today!
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